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"the same thing that makes it hard for us to reason about when it's safe to deploy makes the rules seem stupid and inefficient"Permalink
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"People don't automatically know what should be normal, and when new people are onboarded, they can just as easily learn deviant processes that have become normalized as reasonable processes."
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"In some places, people are afraid to speak up because they'll get attacked by someone mean. In others, they're afraid because they'll be branded as mean. It's a hard problem"Permalink
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"if the incentives are aligned against you, it will require an ongoing and probably unsustainable effort to keep people doing the right thing"Permalink
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"we spend a lot of time thinking about how to incentivize consumers into doing what we want. But then we set up incentive systems ... incentivizing us to do the wrong things, and we do so via a combination of a game of telephone and cargo cult diffusion"Permalink
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"targets like how to tell if you are acculturating people so that they don't ignore weak signals are harder to determine, but that doesn't mean they're any less important"Permalink