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Many years ago, people gave me side eye when I said there should be a step between deployment and "done" to include verification of stories meeting their stated customer and business goals. @jchyip/1315123875114561541Permalink
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Just because you do user testing before you implement, doesn't mean your implementation will pass user testingPermalink
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And, no, a Sprint Review, even with a real customer isn't enough. It may be enough to feel good about releasing, but not good enough for actual learning.Permalink
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"Have them use the beta features alongside the released features. This will expose these features to people’s real data and real workflow. And that’s where you’ll get real results" -- basecamp.com/gettingreal/06.6-test-in-the-wild